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Debt Recovery Administrator (5 positions)

Job Title Debt Recovery Administrator (5 positions)
Salary Circa £21,000 + Free Rail Travel
Based at Ashford
Grade ASG
Allowances None
Shifts Earlies/Lates including weekends
Hours of work 37
Job Expiry Date 23 Oct 2019

Overview of the Debt Recovery Administrator (5 positions) Role

About us

Southeastern is one of the busiest commuter rail companies in the UK running more than 2,000 trains, and carrying 640,000 passengers every day between London, Kent and East Sussex. We also run the UK's only high speed train service on our 'Javelin' trains with a top speed of 140 mph.

Just over 4,000 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

  • We care passionately about our people and our passengers
  • We make the difference together
  • We aim to be the best

Your role

You will provide effective office based support to the Debt Recovery team and assist with the day to day administration answering calls and inputting data.

Duties will include;

  • To answer the telephone and provide information as requested by Authorised Representatives in accordance with the Data Protection Act.
  • Answer other calls received by the call centre in relation to other contracted services. i.e. Sickness and Absence Management, reception etc.
  • Answer Payments line calls using full knowledge of appropriate Railway Laws and RPSS standards / procedures to maximise debt recovery. Deal with all customer and passenger complaints sensitively and with empathy.
  • Accurately sort and input information from Penalty Fare, Unpaid Fare, or other similar notices into the appropriate database(s).

About you

To excel in your role, you will need to be able to demonstrate the following:

  • Experience in office administration with previous data input experience
  • Good computer skills.
  • Good organisational skills.
  • Ability to meet objectives and time-scales.
  • Excellent telephone manner
  • Ability to communicate in writing effectively

Working here

Based in Ashford you will be required to work 37 hours per week. Your working shift may be varied and include early shifts, late shifts and weekend working. The Ashford office is open 7 days a week 06:00 – 22:00.

Extra benefits

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an impressive benefits package which includes a Contributory Final Salary Pension Scheme and free travel on Southeastern and GTR rail services. After a qualifying period, you can also look forward to reduced rate travel on other train operators, including European services – benefits which extend to family members

You’ll receive a generous annual holiday entitlement and access to an array of discounts for retail and leisure products through our ‘Benefits for You’ scheme.

Next steps

If you like what you’ve read here and think you are the person we’re looking for then we’d like to hear from you.

As part of our recruitment process you will complete a series of aptitude tests, and undergo a medical and drugs/alcohol screening, prior to employment.

Southeastern welcomes applications from a diverse range of candidates regardless of background, disability or gender and is committed to creating a workforce as diverse as the communities we serve

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

Note: Southeastern has a zero tolerance policy on the misuse of drugs and alcohol by employees, therefore you will be required to attend a medical assessment and undergo a Drugs and Alcohol Screening prior to joining Southeastern. If you fail the drugs and alcohol screening or refuse to take the test, your offer of employment will be withdrawn.

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