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Revenue Protection Officer - Future Opportunities

Job Title Revenue Protection Officer - Future Opportunities
Salary £22,897 rising to £31,941
Based at Kent
Grade RPO
Allowances N/A
Shifts Earlies & Lates
Hours of work 35
Job Expiry Date 17 Nov 2019

Overview of the Revenue Protection Officer - Future Opportunities Role

About us

Southeastern is one of the busiest commuter rail companies in the UK running more than 2,000 trains, and carrying nearly 600,000 passengers every day between London, Kent and East Sussex.

Just over 4,000 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

  • We care passionately about our people and our passengers
  • We make the difference together
  • We aim to be the best

Your role

Become a Revenue Protection Officer and you’ll play a key role in improving the services that thousands of passengers rely on every day. That’s because you’re performing vital investigation work to make sure all passengers are paying their fares.

You’ll be out and about travelling on our trains every day, inspecting passengers’ tickets and collecting fares from those who haven’t paid. You’ll interview suspected fare evaders, fill out forms and process related paperwork. This direct contact can be challenging but is also highly rewarding, as you’ll witness the results of a job well done on a daily basis.

Working in a team, you’ll have supportive colleagues travelling with you, and plenty of passengers to deal with. You will perform gateline duties when required and carry out ticket checking blocks at stations across the network. You should be willing to work in all weather conditions and be on your feet for most of your time, in this shift based position.

On appointment into a RPO role you will be enrolled into the Passenger Services Apprenticeship Programme which will lead to a nationally recognised qualification.

About you

To excel in your role, you will need:

  • Good verbal and written communication skills including tact and diplomacy.
  • Previous experience of working in an environment with a high level of customer contact, ideally where you have had to deal with conflict.
  • Ability to make sound decision when under pressure.
  • Assertive resilient and able to remain professional in confrontational situations.
  • Able to work using own initiative and as part of a team.
  • Able to evaluate and interpret information in order to make appropriate decisions.
  • Previous cash handling experience.
  • To demonstrate our values on a day to day basis.

Hear from our team

This is what some of our existing Revenue Protection Officers have to say....

“Even when issuing a penalty fare it is important to focus on customer service – if someone you’ve issued a penalty fare to walks away saying “thank you”, we know we’ve done a great job!”

“It’s obviously vital that you are able to talk to people too, and adapt to different people in different situations. Treating people with respect and dignity is important and you’ll find people respond much better to you if you do this.”

“Whilst checking tickets and issuing penalty fares is a big part of the job, customer service is also paramount too. We often find ourselves giving directions, advising on routes and helping out customers.”

“On arriving at work each day, you are assigned a partner and a route for the day. You never work alone, always in twos or sometimes larger groups.”

Working here

You will work a varied shift pattern, which includes weekends, bank holidays and nights.

You may be required to start work as early as 0530 hrs and some shifts will mean you will finish after the last train has dispatched for the evening – so ideally you will have your own transport to get to and from your place of work.

Extra benefits

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an impressive benefits package which includes a Contributory Final Salary Pension Scheme and free travel on Southeastern, Southern, London Midland, Thameslink, Greater Northern and Gatwick Express rail services. After a qualifying period, you can also look forward to reduced rate travel on other train operators, including European services – benefits which extend to family members

You’ll receive 32 days annual holiday entitlement (which includes bank holidays) and access to an array of discounts for retail and leisure products through our ‘Benefits for You’ scheme.

Next steps

If you like what you’ve read here and think you are the person we’re looking for then we’d like to hear from you.

As part of our recruitment process you will complete a series of aptitude tests, and undergo a medical and drugs/alcohol screening, prior to employment.

Southeastern welcomes applications from a diverse range of candidates regardless of background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

Note: Southeastern has a zero tolerance policy on the misuse of drugs and alcohol by employees, therefore you will be required to attend a medical assessment and undergo a Drugs and Alcohol Screening prior to joining Southeastern. If you fail the drugs and alcohol screening or refuse to take the test, your offer of employment will be withdrawn.

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