Southeastern is one of the busiest commuter rail companies in the UK running more than 2,000 trains, and carrying nearly 600,000 passengers every day between London, Kent and East Sussex. We also run the UK's only high speed train service on our 'Javelin' trains with a top speed of 140 mph.
Just over 4,000 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:
- We aim to be the best
- We make the difference together
- We care passionately about our people and our passengers
As an On Board Manager, the responsibility of providing our passengers with an outstanding travelling experience will rest in your hands. You will be meeting and greeting passengers on arrival, offering information and advice on their destination or onward journey, and ensuring passengers have an experience they can take with them long after they leave the train.
Your role will be to deliver exceptional customer service with high levels of energy to all passengers travelling on High Speed services by creating a safe, secure, pleasant and comfortable environment. You must have a positive approach and a willingness to help customers, as well as being committed to deliver at your very best every time.
To excel in your role, you will need:
- Face to face customer service experience
- A passion for delivering excellent customer service
- Excellent communication skills
- Cash handling experience
- Ability to work proactively on own initiative
- Attention to detail
- To demonstrate our values on a day to day basis
You will work a varied shift pattern, which includes weekends, bank holidays and nights.
You may be required to start work as early as 0430 hrs, and some shifts you will finish as late as 0130 hrs after the last train has dispatched for the evening – so ideally you will have your own transport to get to and from your place of work.
Hear from our team
This is what some of our existing On Board Managers have to say....
“Although it’s great zipping along at 140 miles an hour, the best bit of my job is dealing with the passengers. There are different faces every day and almost as many different questions that I get asked.”
“I like knowing that what I do makes a difference. Without On Board Managers, customer satisfaction could plummet.”
“The way I see it, you need to be confident and presentable to do this job, but most important all, you’ve got to love helping people have the best possible journey – every time.’’
Southeastern recognises the value of every individual employee and offers benefits that reflect this.
As well as a generous salary, we offer an impressive benefits package which includes a Contributory Final Salary Pension Scheme and free travel on Southeastern, GTR & Gatwick Express rail services. After a qualifying period, you can also look forward to reduced rate travel on other train operators, including European services – benefits which extend to family members
You’ll receive 33 days annual holiday entitlement (which includes bank holidays) and access to an array of discounts for retail and leisure products.
If you like what you’ve read here and think you are the person we’re looking for then we’d like to hear from you.
As part of our recruitment process you will complete a series of aptitude tests, and undergo a medical and drugs/alcohol screening, prior to employment.
Southeastern welcomes applications from a diverse range of candidates regardless of background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.
If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.
All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation.
This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.
Note: Southeastern has a zero tolerance policy on the misuse of drugs and alcohol by employees, therefore you will be required to attend a medical assessment and undergo a Drugs and Alcohol Screening prior to joining Southeastern. If you fail the drugs and alcohol screening or refuse to take the test, your offer of employment will be withdrawn.