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Operations Manager

Job Title Operations Manager
Salary Circa £37,000 plus Free Rail Travel
Based at Ashford
Grade MG1
Allowances None
Shifts No
Hours of work 37
Job Expiry Date 23 Oct 2019

Overview of the Operations Manager Role

About us

Southeastern is one of the busiest commuter rail companies in the UK running more than 2,000 trains, and carrying 640,000 passengers every day between London, Kent and East Sussex. We also run the UK's only high speed train service on our 'Javelin' trains with a top speed of 140 mph.

Just over 4,000 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

  • We care passionately about our people and our passengers
  • We make the difference together
  • We aim to be the best

Your role

To manage a team of highly motivated staff ensuring they achieve maximum productivity in a positive, customer focused manner. You will develop and maintain productive internal and external relationships, proactively liaising with all stakeholders to ensure Southeastern Trains Revenue Protection Support Services business unit is viewed in a positive manner and that Train Operating Company contracted service level agreements are consistently delivered. You will also explore opportunities to grow the unit’s business, and innovate new systems and processes to improve output productivity.

About you

To excel in your role, you will need to be able to demonstrate the following:

  • Experience of leading teams in a customer-facing environment.
  • Ability to meet objectives and coach staff 1-1 to improve performance.
  • Competent to an intermediate/ High level for Microsoft CRM, Microsoft Office.
  • Ability to learn new software systems and translate this to others
  • Good communicator - able to effectively express oneself both verbally and in writing.
  • Ability to motivate others.
  • High degree of confidentiality.
  • Good organisational, planning and leadership skills.
  • Flexible and able to adjust to changing priorities.

Working here

Based in Ashford you will be required to work 37 hours per week Monday to Friday.

Extra benefits

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an impressive benefits package which includes a Contributory Final Salary Pension Scheme and free travel on Southeastern and GTR rail services. After a qualifying period, you can also look forward to reduced rate travel on other train operators, including European services – benefits which extend to family members

You’ll receive a generous annual holiday entitlement and access to an array of discounts for retail and leisure products through our ‘Benefits for You’ scheme.

Next steps

If you like what you’ve read here and think you are the person we’re looking for then we’d like to hear from you.

As part of our recruitment process you will complete a series of aptitude tests, and undergo a medical and drugs/alcohol screening, prior to employment.

Southeastern welcomes applications from a diverse range of candidates regardless of background, disability or gender and is committed to creating a workforce as diverse as the communities we serv

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

Note: Southeastern has a zero tolerance policy on the misuse of drugs and alcohol by employees, therefore you will be required to attend a medical assessment and undergo a Drugs and Alcohol Screening prior to joining Southeastern. If you fail the drugs and alcohol screening or refuse to take the test, your offer of employment will be withdrawn.

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